Terms of Service

Welcome to ZelvoBeauty! By accessing and using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase or using our services. If you do not agree with these terms, you should not use our website or services.

1. General Terms

Acceptance of Terms: By using our website, you agree to comply with these Terms of Service, as well as any policies or guidelines we may post on our website. We reserve the right to update or modify these terms at any time, and your continued use of the website after such changes constitutes acceptance.

Eligibility: You must be at least 18 years of age or have the consent of a parent or guardian to use our services.

2. Products and Services

Product Availability: We strive to keep our product listings up to date, but the availability of items is subject to change without notice. If an item you have ordered becomes unavailable, we will notify you as soon as possible.

Product Descriptions: We make every effort to ensure the accuracy of product descriptions. However, we cannot guarantee that the colors, sizes, or details of products displayed on our website will be completely accurate due to variations in monitors or other factors.

3. Orders and Payment

Order Acceptance: By placing an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including availability or issues with payment processing.

Payment Methods: We accept payments via Shopify Payments, PayPal, Apple Pay, and Shop Pay. You are responsible for providing accurate payment information at the time of purchase.

Pricing: Prices listed on the website are in USD unless otherwise noted and are subject to change without notice. Shipping costs may also apply, and these will be displayed during checkout.

4. Product Disclaimer:

Use of the Product: ZelvoBeauty’s magnetic eyelashes are designed for use on the natural eyelashes. Always follow the instructions carefully for safe and effective use. Incorrect application or failure to follow instructions may lead to discomfort or damage to your lashes.

Allergies and Sensitivities: While the magnetic eyelashes are hypoallergenic and safe for most users, we recommend performing a patch test before applying the product directly to your eyes. If irritation, redness, itching, or any discomfort occurs, immediately discontinue use and consult a healthcare professional.

Responsibility: ZelvoBeauty is not responsible for any damage, loss, or injury resulting from improper use of the products. Use of the product is at your own risk. Please consult a healthcare professional if you have concerns about using this product.

Maintenance: Ensure the magnetic eyelashes are properly cared for and stored according to the provided instructions. Do not use if the product shows any signs of damage or wear.

Individual Results: Results may vary depending on individual circumstances, such as eye shape or the strength of the magnets. ZelvoBeauty makes no guarantees of specific outcomes with the use of the product.

Safe Usage: Only wear the lashes in the intended conditions. The product is not designed for long-term use or for use in situations that may compromise safety (such as activities requiring quick movements).

5. Shipping and Delivery

Shipping Terms: Please refer to our Shipping Policy for detailed information on shipping methods, costs, and delivery times.

Delivery: We are not responsible for delays caused by third-party shipping carriers. While we strive to ensure timely delivery, circumstances beyond our control may affect shipping times.

6. Returns and Refunds

Return Policy: Please refer to our Return & Refund Policy for information on returns, exchanges, and refunds. We accept returns for unused and unopened products within 30 days of purchase.

Refund Process: Refunds will be processed to the original payment method after we receive and inspect the returned items. Please allow several business days for the refund to be processed.

7. User Account

Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account.

Account Termination: We reserve the right to suspend or terminate your account for any breach of these Terms of Service or any illegal activity associated with your account.

8. Intellectual Property

Ownership: All content on the website, including images, logos, trademarks, product descriptions, and text, is the intellectual property of ZelvoBeauty or its licensors and is protected by copyright laws.

Usage: You may not use, copy, or distribute any of the content from our website without prior written permission.

9. Limitation of Liability

Disclaimer of Warranties: Our products and services are provided "as is" and we make no warranties, express or implied, regarding their quality, performance, or availability. We do not guarantee that the website will be free from errors or that products will meet your expectations.

Limitation of Liability: To the fullest extent permitted by law, ZelvoBeauty will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Privacy

Data Collection: Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Cookies: By using our website, you consent to the use of cookies as outlined in our Privacy Policy.